Travix and AirHelp raise bar of customer service

Travix has collaborated with AirHelp, the world’s leading flight disruption compensation company and passenger rights advocate, to enable you to pursue compensation for delayed, cancelled and overbooked flights through a smooth and simple process at a low cost.

Did you know that following severe flight disruptions, travellers may be entitled to up to 520 British Pounds in compensation per person if their flight is departing from the EU or arriving in the EU with a carrier headquartered in the EU. This is why Travix and AirHelp have joined forces to offer AirHelp+. Making the claim process smooth and simple for you, AirHelp+ will entitle in case of a disrupted flight to claim compensation from the airline without any additional charges, including AirHelp’s full support of their technology, data and legal team specialised in air passenger rights.™

AirHelp+ offers global coverage, so even if the disruption has taken place where EU law EC 261 is not applicable or in a country without strong airpassenger rights, AirHelp will help you pursue goodwill compensation from the airline, typically in the form of extra miles or vouchers.

Benefits for you

• Instant notifications about your passenger rights
• Helpline in 19 languages
• No additional fees or costs
• Saves time and money
• Flight Delay Compensation of up to £520 British Pounds following a disrupted flight or delayed flight over 3 hours
• Up to £520 refund in case of delays, cancellation, or overbooking
  (or up to £ 1,280 for delayed/damaged/lost luggage based on applicable law)
• 24/7 emergency line to discuss your consumer rights in case of a disrupted flight
• Helped more than 2.5 million passengers get their compensation, stress and hassle free

About AirHelp

AirHelp is the world’s leading flight compensation company, helping passengers to understand their rights and get compensation for delayed flights, cancelled flights, and instances of denied boarding. Since launching in 2013, AirHelp has helped more than 2.5 million people process airline compensation claims. AirHelp has offices across the world, is available in 35 countries, offers support in 19 languages, and employs more than 400 employees globally.

Click here for more information about AirHelp

How do I add the service to my booking?

You can purchase the AirHelp+ service as an add on to a flight booking during the booking flow in the category 'extras'.

If you are eligible for compensation on a disrupted flight, you will be immediately notified of your rights and offered to file a claim. Once the claim has been submitted, AirHelp will take care of the entire process of claiming compensation from the airline on behalf of you to ensure you receive the compensation you are legally entitled to.